Terms of Use

These Terms govern access to and use of PatchMortem. By using the Service you agree to them.

1. Definitions

2. Service access and subscription

Subject to these Terms and payment of applicable fees, Zurlux grants you a non-exclusive, non-transferable right to access and use the Service during the subscription term, for the number of Endpoints stated in your order form.

All plans include a 30-day free trial. No credit card is required for the trial, and no commitment arises until a subscription is agreed.

3. Customer obligations

• You are responsible for deploying and maintaining the agent on Endpoints you control, and for the accuracy of the configuration and policies you set
• You are responsible for the security of your credentials and for the actions of users you grant access to
• You must not exceed the Endpoint count in your order form without notifying us
• You must have the necessary rights and authorisations to permit the Service to operate on the Endpoints you enrol

4. Acceptable use

You may not use the Service to attack, disrupt, or gain unauthorised access to any system; to circumvent the approval controls or audit chain integrity of the Service; to reverse engineer the classifier or errata corpus; or to resell the Service without a written partner agreement.

5. Data ownership and processing

You retain all rights in Customer Data. Zurlux acts as Data Processor and you as Data Fiduciary under the Digital Personal Data Protection Act 2023, governed by a signed Data Processing Addendum.

All Customer Data is stored and processed in AWS ap-south-1 (Mumbai). Audit Chain records are append-only and cannot be edited or deleted by any user, including Zurlux staff.

6. Remediation and limits of automation

The Service classifies patch failures and, where you have enabled remediation and the applicable policy permits it, executes a rollback. Remediation is disabled by default and must be enabled explicitly, per policy, per host group.

7. Service availability

We aim to provide the Service continuously, subject to planned maintenance notified in advance and to events outside our reasonable control. SLA-backed uptime commitments are available on the Elite plan and are set out in the applicable order form.

8. Fees and payment

Fees are stated in Indian Rupees and billed annually in advance unless otherwise agreed. GST applies at prevailing rates. Where the subscription is transacted through AWS Marketplace, AWS billing terms apply in addition to these Terms.

Upgrades within a term are prorated. Downgrades take effect at renewal.

9. Intellectual property

Zurlux retains all rights in the Service, including the classifier, the errata corpus, the rollback method library, and all associated software and documentation. Nothing in these Terms transfers ownership of any of it to you.

10. Confidentiality

Each party will protect the other's confidential information with at least the care it applies to its own, and will use it only for the purpose of the engagement. This obligation survives termination.

11. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, incidental, special, or consequential loss, or for loss of profit, revenue, or data, arising out of or in connection with the Service.

Each party's aggregate liability arising out of or in connection with these Terms is limited to the fees paid or payable by you in the twelve months preceding the event giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law.

12. Indemnification

You will indemnify Zurlux against claims arising from your use of the Service in breach of these Terms or in breach of applicable law. Zurlux will indemnify you against third-party claims that the Service, used as permitted, infringes that third party's intellectual property rights in India.

13. Term and termination

The subscription runs for the term stated in your order form and renews unless either party gives notice before renewal. Either party may terminate for material breach that remains uncured 30 days after written notice.

On termination, you may export your Audit Chain and Customer Data. After a wind-down period agreed in the DPA, we will delete Customer Data from production systems.

14. Changes to these Terms

We may update these Terms. Where a change is material, we will notify you in writing before it takes effect. Continued use of the Service after that date constitutes acceptance.

15. Governing law and dispute resolution

These Terms are governed by the laws of India. The courts at Pune, Maharashtra have exclusive jurisdiction, save that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information.

16. Contact